These Terms & Conditions ("Terms") govern the use of the website https://eu.icolorpmu.com (the "Website") and all purchases of products and services made through the Website.

By accessing the Website or placing an order, you confirm that you have read, understood and agreed to these Terms. If you do not agree, you must not use the Website or place an order.

These Terms are concluded between:

SIA iColor ("iColor", "we", "us", "our")
Palasta 5−1, Rīga, LV-1050, Latvia
VAT ID: LV40103470230
Phone: +371 29 187 350
E-mail: eu@icolorpmu.com

Governing law: Latvian law.

Jurisdiction: courts of Riga, Latvia.

1.1. These Terms apply to all offers, orders, purchases and deliveries of:

• permanent makeup pigments (for brows, lips, eyes, skin camouflage, etc.),
• PMU devices and machines,
• needles and cartridges for PMU,
• consumables and care products,
• access to online and offline training courses related to permanent makeup (collectively, the “Products” and “Courses”).

1.2. In these Terms:

• “Customer”, “you”, “your” means any natural person or business entity using the Website or placing an order.
• “Consumer” means a natural person acting for purposes outside his/her trade, business, craft or profession.
• “B2B Customer” means a salon, academy, distributor or other business purchasing for professional use.

1.3. These Terms primarily address Consumers within the European Union. For B2B Customers, additional or different terms
may apply and are agreed individually with our sales/manager team.

2.1. You must be at least 18 years old to use the Website and place orders.

2.2. When creating an account, you must provide accurate and complete information and keep it up to date.

2.3. You are responsible for maintaining the confidentiality of your login details and for all activities carried out under your account. If you suspect unauthorised use of your account, you must notify us immediately.

3.1. Information about Products on the Website (including descriptions, ingredients, colours, images and prices) is provided for general guidance. We aim to be accurate, but minor variations (e.g. in colour shade on different screens) may occur.

3.2. All offers are subject to availability. We may limit quantities or refuse orders if Products are out of stock or discontinued.

3.3. We reserve the right to change or discontinue Products and to update prices at any time before your order is accepted.

4.1. By placing an order on the Website, you make a binding offer to purchase the selected Products.

4.2. After you place an order, you will receive an order confirmation e-mail. This e-mail confirms that we have received your
order but does not yet mean that it has been accepted.

4.3. A contract between you and iColor is formed only when:

• we send you a shipping confirmation e-mail, or
• we otherwise clearly confirm that we accept your order.

4.4. We reserve the right to cancel or refuse an order, for example in the following cases:

• the Product is not available;
• the payment is not authorised;
• we reasonably suspect fraud or misuse;
• there is an obvious error in price or description.

If we cancel the order after payment, we will refund the full amount paid.

5.1. All prices on the Website are shown in EUR and apply to sales via eu.icolorpmu.com.

5.2. Prices displayed do not include VAT and shipping costs. Applicable VAT and shipping costs will be calculated and added at checkout before you complete your order.

5.3. We apply the same prices for all EU countries. Any changes in VAT rates or legal requirements may affect the final amount charged.

5.4. We accept the following payment methods:

• Stripe (cards),
• PayPal,
• Visa / Mastercard,
• Klarna,
• Google Pay,
• Apple Pay,
• bank transfer.


5.5. Payment is charged at the time of order. We do not charge any additional fees for payment methods; however, your bank or payment provider may apply their own charges.

5.6. In the event of an obvious pricing error, we reserve the right to cancel the order and refund any amount already paid, even after an automatic confirmation.

6.1. Orders are shipped from our warehouse in Riga, Latvia.

6.2. We ship to EU countries using:

• UPS for Europe,
• Omniva for Latvia, Lithuania, Estonia.

6.3. We typically process and dispatch paid orders within 1–2 business days. Delivery time after dispatch is usually 2–5 business days, depending on your location. These timeframes are estimates only.

6.4. The shipping cost is calculated as a flat rate for Europe and shown at checkout. In some cases, we may offer free shipping as part of promotions or special offers, which will be clearly indicated.

6.5. We ship only within the EU. If your delivery address is in Europe but outside the EU, local customs duties, taxes and import charges (if applicable) are the responsibility of the Customer.

6.6. In case of a lost or damaged parcel, please contact us via WhatsApp at +371 29187350 or e-mail eu@icolorpmu.com as soon as possible and within a reasonable time. Our manager will review the case within 1–2 business days and propose a solution (replacement, refund, etc.), in line with our Shipping & Delivery and Returns & Refunds policies.

6.7. Detailed information about shipping conditions is available on our Shipping & Delivery page.