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Terms and Conditions of Use
Terms and Conditions of Use
Due to REACH 2022, Pigments purchased from eu.icolorpmu.com in December 2021 cannot be exchanged or refunded. Please read the new EU regulations before purchasing iColor pigments.

All customers, located outside European Union must clear customs accordingly to their country's laws.

If client refuses or can't clear customs in their country:
1.1 The client must cover the cost of delivery back to the country of the sender.
1.2 In the country of origin, the goods will be subject to customs clearance with a tax rate of 21%. This amount will be deducted from the refund.

Due to REACH 2022, Pigments purchased from eu.icolorpmu.com in December 2021 cannot be exchanged or refunded. Please read the new EU regulations before purchasing iColor pigments.


All customers, located outside European Union must clear customs accordingly to their country's laws.


If client refuses or can't clear customs in their country:

1.1 The client must cover the cost of delivery back to the country of the sender.

1.2 In the country of origin, the goods will be subject to customs clearance with a tax rate of 21%. This amount will be deducted from the refund.

General Terms of eu.icolorpmu.com

General Terms of eu.icolorpmu.com

In order to establish reciprocal cooperation and understanding with clients, we recommend you to get acquainted with and accept onward conditions of SIA iColor, Reg. No. LV40103470230 (onward depicted as — iColor) when purchasing offered goods.

1) Basing on the fact that offered iColor goods are sold via Internet, according to Article 10 (Consumer Protection Act of the Republic of Latvia), purveyor and client make an agreement between one another. (far-field agreement)

2) All information that concerns terms and conditions of use, description of goods, price and shipping can be altered on eu.icolorpmu.com without any preliminary announcement and published on eu.icolorpmu.com.
In order to establish reciprocal cooperation and understanding with clients, we recommend you to get acquainted with and accept onward conditions of SIA iColor, Reg. No. LV40103470230 (onward depicted as — iColor) when purchasing offered goods.

1) Basing on the fact that offered iColor goods are sold via Internet, according to Article 10 (Consumer Protection Act of the Republic of Latvia), purveyor and client make an agreement between one another. (far-field agreement)

2) All information that concerns terms and conditions of use, description of goods, price and shipping can be altered on eu.icolorpmu.com without any preliminary announcement and published on eu.icolorpmu.com.
Terms and Conditions en.icolorpmu.com
Terms and Conditions en.icolorpmu.com
1. It is possible to order goods on eu.icolorpmu.com, or via phone +371 29 187 350, or via e-mail info@icolorpmu.com You can also turn to our customer service center that is located on Plasta str. 5, Riga.

2. Prices do not include VAT (Value Added Tax) and shipping cost.

3. When processing the order, it is required to indicate phone number, name, surname and e-mail, thus making it is feasible to keep in the loop with the shipping process. Moreover, it is required in case there is a need of sending additional information.

4. Before making a purchase, we ask you to get acquainted with the terms and conditions of shipping and payment here. It is possible to pay for the order and shipping by bank transfer or by card in our office when withdrawing your order (only at iColor office on Plasta str. 5, Riga). Only prepays for the full amount of sum (with fees and shipping) are accepted. We offer several shipping options when making an order:

4.1. Reception of goods at iColor office on Plasta str. 5, Riga. Mon.-Fr.: 10:00-19:00. Free of charge.

4.2. Courier delivery to the indicated address. Mon.-Fr.: 08:00-18:00. Shipping cost depends on:

· Weight

· Delivery address (area)

Before the approximate delivery, the client clarifies all aspects of delivery.

4.3. Delivery stations and Latvian post offices. The shipping is carried out on workdays and the payment depends on the means of shipping (Latvian post offices – Omniva), includes weight and size of a package as well. In case the client buys a great number of goods, it is feasible to ship them all together or separately.

5. Offered goods have warranty in those cases if manufacturer provides warranty. Warranty expiry date and other aspects are mentioned either in the description of any specific good or in the warranty documents. Warranty does not affect customer's rights in accordance with normative acts. Service is provided according to regulations and Consumer Protections Acts of the Republic of Latvia. It is strictly forbidden to alter purchasing documents in every way or add amendments.

6. Consumers can use Refusal right, basing on the legislation of the Republic of Latvia that was enacted by the Cabinet Council. No. 255 ''Far-field arrangements'' states that a consumer is eligible of returning purchased goods within 14 calendar days back to the i-shop. iColor is eligible of refusing the return of goods if there are some malfunctions or the supplies are not complete. In case there is necessity of arranging return of goods, please contact us via info@icolorpmu.com or via phone +371 29 187 350

7. We remind you that Consumer Protection Act will not work if goods are purchased by legal body.

8. NB! Range of goods and their prices may be changed without a preliminary announcement.

9. User of eu.icolorpmu.com agrees on receiving information from iColor Magazine's deals & bargains.

10. iColor is eligible of sending notifications, reminding about commenced, but unfinished services as well as other information to the indicated e-mail address in order to enhance service quality. iColor is eligible of sending information about special deals and discounts.

11. By entering your e-mail address, you agree that iColor will include your information into database, thus making it possible to sending information/notifications about commenced, but unfinished order. It must be noted that by indicating your e-mail address you endorsed the usage of your personal data by eu.icolorpmu.com, in order to perform all above-mentioned operations, including up-to-date updates and special deals from iColor.

12. In case there is a discrepancy in good's description, iColor kindly asks you to inform staff in order to foster better service. It is possible to get in touch with iColor service via phone +371 29 187 350 or via e-mail info@icolorpmu.com.

13. In case there are complaints or recommendations, iColor asks you to get in touch with Customer Service via e-mail info@icolorpmu.com or via phone +371 29 187 350.

14. In case there are any inquires, iColor asks you to get in touch with Customer Service via phone +371 29 187 350 or via e-mail info@icolorpmu.com

15. iColor has the right not to process the order in case its staff could not contact the buyer via indicated e-mail address or phone number.
1. It is possible to order goods on eu.icolorpmu.com, or via phone +371 29 187 350, or via e-mail info@icolorpmu.com You can also turn to our customer service center that is located on Plasta str. 5, Riga.

2. Prices do not include VAT (Value Added Tax) and shipping cost.

3. When processing the order, it is required to indicate phone number, name, surname and e-mail, thus making it is feasible to keep in the loop with the shipping process. Moreover, it is required in case there is a need of sending additional information.

4. Before making a purchase, we ask you to get acquainted with the terms and conditions of shipping and payment here. It is possible to pay for the order and shipping by bank transfer or by card in our office when withdrawing your order (only at iColor office on Plasta str. 5, Riga). Only prepays for the full amount of sum (with fees and shipping) are accepted. We offer several shipping options when making an order:

4.1. Reception of goods at iColor office on Plasta str. 5, Riga. Mon.-Fr.: 10:00-19:00. Free of charge.

4.2. Courier delivery to the indicated address. Mon.-Fr.: 08:00-18:00. Shipping cost depends on:

· Weight

· Delivery address (area)

Before the approximate delivery, the client clarifies all aspects of delivery.

4.3. Delivery stations and Latvian post offices. The shipping is carried out on workdays and the payment depends on the means of shipping (Latvian post offices – Omniva), includes weight and size of a package as well. In case the client buys a great number of goods, it is feasible to ship them all together or separately.

5. Offered goods have warranty in those cases if manufacturer provides warranty. Warranty expiry date and other aspects are mentioned either in the description of any specific good or in the warranty documents. Warranty does not affect customer's rights in accordance with normative acts. Service is provided according to regulations and Consumer Protections Acts of the Republic of Latvia. It is strictly forbidden to alter purchasing documents in every way or add amendments.

6. Consumers can use Refusal right, basing on the legislation of the Republic of Latvia that was enacted by the Cabinet Council. No. 255 ''Far-field arrangements'' states that a consumer is eligible of returning purchased goods within 14 calendar days back to the i-shop. iColor is eligible of refusing the return of goods if there are some malfunctions or the supplies are not complete. In case there is necessity of arranging return of goods, please contact us via info@icolorpmu.com or via phone +371 29 187 350

7. We remind you that Consumer Protection Act will not work if goods are purchased by legal body.

8. NB! Range of goods and their prices may be changed without a preliminary announcement.

9. User of eu.icolorpmu.com agrees on receiving information from iColor Magazine's deals & bargains.

10. iColor is eligible of sending notifications, reminding about commenced, but unfinished services as well as other information to the indicated e-mail address in order to enhance service quality. iColor is eligible of sending information about special deals and discounts.

11. By entering your e-mail address, you agree that iColor will include your information into database, thus making it possible to sending information/notifications about commenced, but unfinished order. It must be noted that by indicating your e-mail address you endorsed the usage of your personal data by eu.icolorpmu.com, in order to perform all above-mentioned operations, including up-to-date updates and special deals from iColor.

12. In case there is a discrepancy in good's description, iColor kindly asks you to inform staff in order to foster better service. It is possible to get in touch with iColor service via phone +371 29 187 350 or via e-mail info@icolorpmu.com.

13. In case there are complaints or recommendations, iColor asks you to get in touch with Customer Service via e-mail info@icolorpmu.com or via phone +371 29 187 350.

14. In case there are any inquires, iColor asks you to get in touch with Customer Service via phone +371 29 187 350 or via e-mail info@icolorpmu.com

15. iColor has the right not to process the order in case its staff could not contact the buyer via indicated e-mail address or phone number.
Privacy Policy
Privacy Policy
Limited liability company SIA iColor. Reg. No. LV40103470230. Registered office address:
Palasta 5-1, Riga, Latvia

LV1050 (onward depicted as iColor) accepted obligations of customers privacy policy.

Basing on previously mentioned obligations, iColor has come up with genuine principles of Privacy policy that encompass:
· gathering
· usage
· publications
· transfer
· storing customers' personal data

iColor's legal activity corresponds to legislation of the Republic of Latvia and well as to regulations of the European Union. We ask you to dedicate some time and read the principles of iColor's Privacy policy.
Limited liability company SIA iColor. Reg. No. LV40103470230. Registered office address:
Palasta 5-1, Riga, Latvia

LV1050 (onward depicted as iColor) accepted obligations of customers privacy policy.

Basing on previously mentioned obligations, iColor has come up with genuine principles of Privacy policy that encompass:
· gathering
· usage
· publications
· transfer
· storing customers' personal data

iColor's legal activity corresponds to legislation of the Republic of Latvia and well as to regulations of the European Union. We ask you to dedicate some time and read the principles of iColor's Privacy policy.
1. Gathering and Usage of Personal Data
1. Gathering and Usage of Personal Data
Personal data is that is gathered by iColor on individual's consent in order to execute conditions of the agreement and to keep in touch with individual in the future.

Gathering of personal data may be conducted in the following ways:

1. By indicating personal data, i.e. name, personal ID, postal index, phone number, e-mail address or other means of communication on our website or in a shop;

2. Consulting client's account on eu.icolorpmu.com or using cookies;

3. When processing or making a purchase in our shops or web stores, thus indicating personal data or by saving absent information in order to state preferable purchase method. iColor may ask you to provide personal data deliberately in some segments of web stores. Required personal data may include: Name, Address, Postal index, E-mail address, Phone number, etc.
Personal data is that is gathered by iColor on individual's consent in order to execute conditions of the agreement and to keep in touch with individual in the future.

Gathering of personal data may be conducted in the following ways:

1. By indicating personal data, i.e. name, personal ID, postal index, phone number, e-mail address or other means of communication on our website or in a shop;

2. Consulting client's account eu.icolorpmu.com or using cookies;

3. When processing or making a purchase in our shops or web stores, thus indicating personal data or by saving absent information in order to state preferable purchase method. iColor may ask you to provide personal data deliberately in some segments of web stores. Required personal data may include: Name, Address, Postal index, E-mail address, Phone number, etc.
2. Gathering of Other Data
2. Gathering of Other Data
iColor also gathers impersonal data, which means that it is improbable to link the data directly to an individual, i.e. gender, age, language preferences, location. It is impossible to identify individuals directly or impliedly.

More than that, iColor can gather miscellaneous data about client's activity on the website. This data is gather with aim to notify clients and send in essential information about fresh goods and services of their scope of interest. Miscellaneous data is integrated into our Privacy policy as impersonal data.
iColor also gathers impersonal data, which means that it is improbable to link the data directly to an individual, i.e. gender, age, language preferences, location. It is impossible to identify individuals directly or impliedly.

More than that, iColor can gather miscellaneous data about client's activity on the website. This data is gather with aim to notify clients and send in essential information about fresh goods and services of their scope of interest. Miscellaneous data is integrated into our Privacy policy as impersonal data.
2.1 Cookies & Similar Technologies
2.1 Cookies & Similar Technologies
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.

We also use "web beacons" to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your Internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.

We also use "web beacons" to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your Internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.
3. Usage of Сlient's Gathered Data
3. Usage of Сlient's Gathered Data
Using client's gathered data iColor can send notify client about upcoming events and advertising campaigns. Those clients, who do not want to receive any notifications about events, sales and fresh deals can easily unsubscribe by removing their names from the list of target audience. Gathered data is also used to deliver goods and commit our liabilities that underlie iColor – client agreement.

In order to provide better service, iColor can disclose some information about individual clients to third party that render services directly to iColor and are bound by non-disclosure agreement. Third parties are our business partners that deal with shipping of purchased goods.
Using client's gathered data iColor can send notify client about upcoming events and advertising campaigns. Those clients, who do not want to receive any notifications about events, sales and fresh deals can easily unsubscribe by removing their names from the list of target audience. Gathered data is also used to deliver goods and commit our liabilities that underlie iColor – client agreement.

In order to provide better service, iColor can disclose some information about individual clients to third party that render services directly to iColor and are bound by non-disclosure agreement. Third parties are our business partners that deal with shipping of purchased goods.
4. Transfer of Personal Data Abroad
4. Transfer of Personal Data Abroad
We will do our utmost in order to make sure that client's personal data is safe, if/when transferred abroad.

iColor is obliged not to share client's personal data to organizations or third parties that are in a country with indecent security level, apart from onward depicted cases:

• Client gave his/her consent;

• Transfer of personal data is required to make or fulfil an agreement with the client;

• Transfer of personal data is required to make or fulfil an agreement, which is in client's interest;

• Transfer of personal data is licit and is performed in accordance with normative acts.
We will do our utmost in order to make sure that client's personal data is safe, if/when transferred abroad.

iColor is obliged not to share client's personal data to organizations or third parties that are in a country with indecent security level, apart from onward depicted cases:

• Client gave his/her consent;

• Transfer of personal data is required to make or fulfil an agreement with the client;

• Transfer of personal data is required to make or fulfil an agreement, which is in client's interest;

• Transfer of personal data is licit and is performed in accordance with normative acts.
5. Security of Client's Personal Data
5. Security of Client's Personal Data
iColor uses every precaution methods possible, including administrative, technical and physical, in order to protect client's personal data. Only authorised personnel has access to data processing and altering.
iColor uses every precaution methods possible, including administrative, technical and physical, in order to protect client's personal data. Only authorised personnel has access to data processing and altering.
6. Access to Client's Personal Data
6. Access to Client's Personal Data
By presenting a legitimate query in a written form, client is eligible of receiving following information:

• What kind of client's data was gathered and what was the source (if it does not contradict normative acts);

• Aim of data collection and data about those parties that are collection personal data.
By presenting a legitimate query in a written form, client is eligible of receiving following information:

• What kind of client's data was gathered and what was the source (if it does not contradict normative acts);

• Aim of data collection and data about those parties that are collection personal data.
7. Security
7. Security
All client's data that was acquired during shopping on iColor's website is considered confidential.

Cyphered transfer channel between banks grants safe transfer of personal and required data.

In order to protect client's interests, we ensure:

• Legitimate processing of data;

• Processing of gathered data in compliance with pointed aim and sufficient capacity;

• Special data storage software that assures possibility of identification of a client in any time that does not exceed previously assigned margins;

• Precision/validity of personal data, up-to-date updates, correction or removal of personal data if it is not insufficient or inexact.

Client can legitimately claim that his/her data is altered/added. It is feasible to claim that data processing must be stopped as well as personal data removal in case the data is obsolete, incomplete, and untrue, illicitly processed and does not comply with previously processed data.
All client's data that was acquired during shopping on iColor's website is considered confidential.

Cyphered transfer channel between banks grants safe transfer of personal and required data.

In order to protect client's interests, we ensure:

• Legitimate processing of data;

• Processing of gathered data in compliance with pointed aim and sufficient capacity;

• Special data storage software that assures possibility of identification of a client in any time that does not exceed previously assigned margins;

• Precision/validity of personal data, up-to-date updates, correction or removal of personal data if it is not insufficient or inexact.

Client can legitimately claim that his/her data is altered/added. It is feasible to claim that data processing must be stopped as well as personal data removal in case the data is obsolete, incomplete, and untrue, illicitly processed and does not comply with previously processed data.
8. Changing Conditions of Privacy Policy
8. Changing Conditions of Privacy Policy
We assume that you got acquainted with and accepted iColor's principles and privacy policy before using our website. We are eligible to altering major privacy policy conditions. In case there are some problems with data processing that are linked to privacy policy or a client wants to unsubscribe or delete his/her data from the account, we ask you to contact us via e-mail info@icolorpmu.com.
We assume that you got acquainted with and accepted iColor's principles and privacy policy before using our website. We are eligible to altering major privacy policy conditions. In case there are some problems with data processing that are linked to privacy policy or a client wants to unsubscribe or delete his/her data from the account, we ask you to contact us via e-mail info@icolorpmu.com.
Returns
Returns
Goods can be returned within 14 days after the purchase. Purchased goods must not be damaged or used. iColor will make full refund except shipping cost that is fully covered by a client him/herself. If purchased good was already damaged or had a defect, we will make full refund or change the good and cover shipping expenses. Goods will be sent to indicated address via post, omniva or by a courier.
Goods can be returned within 14 days after the purchase. Purchased goods must not be damaged or used. iColor will make full refund except shipping cost that is fully covered by a client him/herself. If purchased good was already damaged or had a defect, we will make full refund or change the good and cover shipping expenses. Goods will be sent to indicated address via post, omniva or by a courier.
Shipping
Shipping
Order processing may take 1-3 business days or more when agreed with the customer. We deliver our goods to all European countries within 14 working days via post or courier services. Shipping cost is calculated from the package's size, weight, and the recipient's country.

The maximum weight of one package is 10 kg. If your order exceeds previously mentioned limitations, it will be divided into several packages. iColor is obliged to inform a client about shipping costs beforehand. If you have any inquiries concerning shipping, contact us via e-mail info@icolorpmu.com
Order processing may take 1-3 business days or more when agreed with the customer. We deliver our goods to all European countries within 14 working days via post or courier services. Shipping cost is calculated from the package's size, weight, and the recipient's country.

The maximum weight of one package is 10 kg. If your order exceeds previously mentioned limitations, it will be divided into several packages. iColor is obliged to inform a client about shipping costs beforehand. If you have any inquiries concerning shipping, contact us via e-mail info@icolorpmu.com