CONTACTS

Contacts

If you have any questions about our products, orders, education or business cooperation, we are here to help. You can contact us by e-mail, phone/WhatsApp or via the contact form on this page.

1. Company Details

SIA iColor 
Palasta 5–1 
Rīga, LV-1050 
Latvia

VAT ID: LV40103470230

2. How to Reach Us

General / Support / B2B e-mail 
eu@icolorpmu.com

Use this e-mail for:

questions about products and pigments,
help with orders, shipping and returns,
questions about online courses and training,
B2B, academies and salons.

Phone / WhatsApp
+371 29187350
You can call or send us a WhatsApp message.

Working hours 
Monday–Friday: 10:00–18:00 (Riga time) 
Saturday–Sunday & Latvian public holidays: closed.

If you contact us outside working hours, we will reply on the next business day whenever possible.

3. Contact Form

You can also reach us using the contact form on this page.

We use the information you provide in this form only to process and respond to your request (see GDPR consent text below).

Response time
We usually respond within a reasonable time during business hours. For complex questions (e.g. B2B or education partnerships) it may take a little longer while we consult internally.

4. Data Protection & GDPR Contact

For questions about data protection and GDPR, or to exercise your data protection rights, you can contact our Data Protection Officer (DPO):

Data Protection Officer (DPO) 
Name: Jevgenijs Miscenuks 
E-mail: em@icolorpmu.com

More details about how we process personal data are provided in our Privacy & Cookie Policy.

5. How We Use Your Data (Contact Requests)

When you send us a message (by e-mail, phone/WhatsApp or via the contact form), we process your personal data:

to read and handle your request,
to contact you with an answer,
to follow up on your question if needed.

Legal basis (GDPR):

performance of a contract or steps at your request (Art. 6(1)(b) GDPR), and/or
our legitimate interest in providing customer support (Art. 6(1)(f) GDPR).

We keep contact requests only as long as needed for these purposes and in line with our Privacy & Cookie Policy.
 

6. GDPR Consent Text for the Contact Form

By submitting this form you agree that iColor will use the data you provide to process and respond to your request. For more details, please see our Privacy & Cookie Policy.

I agree that my personal data will be processed by iColor for the purpose of handling my request, in accordance with the Privacy & Cookie Policy.